Verra

At Luwa Luxury, we are committed to providing a smooth and reliable shipping experience for all our valued customers. Once an order is placed through our website, it is carefully processed within 1 to 2 business days. During this time, we prepare your items for shipment, verify the accuracy of the order, and ensure that all products meet our quality standards.

After processing, the estimated delivery time for all orders is typically between 7 to 10 business days. This delivery timeframe may vary slightly depending on your location and the efficiency of our partnered courier services. While we strive to deliver all orders within the stated period, occasional delays may occur due to factors beyond our control, such as weather conditions, customs processing, or courier disruptions.

Customers are responsible for providing complete and accurate shipping information at the time of checkout. Any discrepancies in the provided address may result in shipping delays or unsuccessful delivery. Luwa Luxury will not be held accountable for delays or losses resulting from incorrect or incomplete addresses.

We currently offer standard shipping on all orders. Shipping confirmation and tracking details will be provided via email once your order has been dispatched, allowing you to monitor your delivery in real-time.

In the rare event that your order is significantly delayed or lost in transit, please reach out to us at luxuryluwa@gmail.com with your order number, and our team will assist you promptly.

Thank you for choosing Luwa Luxury. We appreciate your trust in our brand and are dedicated to delivering your order safely and efficiently.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at luxuryluwa@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at luxuryluwa@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at luxuryluwa@gmail.com.