Shipping policy

At Luwa Luxury, we are committed to providing a smooth and reliable shipping experience for all our valued customers. Once an order is placed through our website, it is carefully processed within 1 to 2 business days. During this time, we prepare your items for shipment, verify the accuracy of the order, and ensure that all products meet our quality standards.

After processing, the estimated delivery time for all orders is typically between 7 to 10 business days. This delivery timeframe may vary slightly depending on your location and the efficiency of our partnered courier services. While we strive to deliver all orders within the stated period, occasional delays may occur due to factors beyond our control, such as weather conditions, customs processing, or courier disruptions.

Customers are responsible for providing complete and accurate shipping information at the time of checkout. Any discrepancies in the provided address may result in shipping delays or unsuccessful delivery. Luwa Luxury will not be held accountable for delays or losses resulting from incorrect or incomplete addresses.

We currently offer standard shipping on all orders. Shipping confirmation and tracking details will be provided via email once your order has been dispatched, allowing you to monitor your delivery in real-time.

In the rare event that your order is significantly delayed or lost in transit, please reach out to us at luxuryluwa@gmail.com with your order number, and our team will assist you promptly.

Thank you for choosing Luwa Luxury. We appreciate your trust in our brand and are dedicated to delivering your order safely and efficiently.